How are we doing?

Here at Parasol we pride ourselves on providing excellent service so that every time you contact us, whether via phone or email, we want you to have a great experience and know exactly what you can expect from us. But don’t just take our word for it. Here are our latest performance figures so you can see for yourself how we are doing week in week out
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% responded within 4 hours


Average response time

1 hour, 48 minutes


% answered in 30 seconds


Average response time

18 seconds


% resolved within 24 hours


35 complaints received

Date range: 17th October – 23rd October 2016

We know that we can always improve and we want to keep exceeding your expectations. Every week we are going to update these figures so you can see how we are doing. We would love to find out what’s important to you so please let us know how we can improve your experience.

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